Appointment Policy

 

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases will always receive top priority, which is why occasional appointment delays is inevitable. Please realize that we make every attempt to see each client on time.

Patient Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.  For this reason and for your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

 
For your convenience, drop-off appointments are available. A "drop- off " means you can bring your pet at the time that works best for you and leave him/her with us for a couple of hours or all day.  Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once your pet has been seen, the doctor or technician will call you to go over the diagnosis and to give you discharge instructions.

  
For the safety of all animals in our care, we require that all vaccinations be up to date.

We require full payment at the time that services are rendered. For your convenience, we accept Discover, MasterCard, Visa, American Express, and Cash.